Viewing entries tagged
best physical therapy new york city

Carolina C.

I am writing to express my sincerest gratitude for all the support I have received throughout my marathon training. To be frank, when I first decided to make the financial commitment to come to Custom , I didn't know what it was going to be like, but everyone said it was the best so I trusted. I came to find that it was worth more than I bargained for and I want to thank you. 

I felt listened, I felt taken care of, I learned, I listened. I didn't just get hands on treatment,  I received a holistic approach to my training and got the attention I was looking for that I didn't find elsewhere. It was a team effort for sure and most importantly I felt part of a community of people who care about the sport and simply 'got it'. Now I get why people say Custom is the best, because it truly is. 

Speaking to Kathleen tonight I got teared up and I simply wanted to convey this to everyone at Custom- because from the start I noticed the care:  From first phone calls to set up my appts with Brit and Katy who were always so cheery and willing to work with me, to working with Kathleen and getting to know the other PTs,  to attending great planned and informative events, to becoming part of Streets101 which made every single Saturday my favorite day of the week and learning from the outstanding coaches... you've got something amazing going on! So I want to say thank you. 

Emi M.

Entire staff are professional and the place runs like a well oiled machine. Facilities are clean, spacious, and modern with boutique gym vibes. I'm in great care under Kathleen - her approach is very practical and centered around addressing and fixing the underlying issue of injury. She answers all of my questions directly and patiently.

Marla R.

I suffer with chronic ankle sprain and I was referred to Custom Performance by my orthopedist after two courses of therapy at another office, cortisone shots and a trip to an orthopedic surgeon who told me my next step was surgery. Kathleen quickly diagnosed my ankle issues reassured me that i was not destined for surgery. The care I receive from her is awesome - with very thoughtful diagnosis, great exercises I can do at home - all expertly communicated. As the office’s focus is treating runners, Kathleen understands how important it is to be able to run again after injuries. While they are work out-of-network for insurance, their attentiveness (they are not treating multiple patients at at time), their flexibility with appointments/treatment plans and expert care more than make up for it. And of course i have to give an extra shoutout to Katy & Brit for making insurance issues and scheduling a delightful experience!

Ariel L.

Working with Kathleen at Custom Performance has made a HUGE difference for me. I have seen more than a half dozen other physical therapists in the last five years or so, and though some have been helpful in other ways, none have been able to help me return to running. Indeed, several practitioners over the years have CAUSED me injuries in their offices, doing their exercises, under the PT's supervision! - these injuries have each taken months to recover from.

Kathleen is, by stark contrast, WONDERFUL at getting people of all body types safely back to running - in just a few visits, my ability to run has been transformed. I am so grateful for Kathleen's expert analysis, both on the treadmill and off, and for her expertise, including the range of exercises she has at her finger-tips to recommend for my specific situation.

I do most of my exercises at home, with visits once a month or so to check in and get updates as I progress. Kathleen has been very understanding about working with my schedule and what works best for ME given my ability to do the exercises accurately and safely at home once they have been clearly explained.

I feel very appreciative of how she has enabled me to get back to running in a way that minimizes my risk of future injury.

Ania K.

Had a great experience going to CustomPT to rehab a stress fracture. The PT was super knowledgeable, was able to diagnose what led to the injury, and worked on a comprehensive plan to get back to running. The staff is super friendly, facility is great (yay for an Alter-G!), and going there was a great experience.