Dear Valued Patient,
Welcome to Custom Performance! We believe that exceptional care begins long before your treatment starts. As the first point of contact, our Front Desk Team is committed to making every interaction welcoming, efficient, and supportive.
Whether you are scheduling your first appointment, checking in for a visit, navigating insurance questions, or planning future care, we are here for you every step of the way.
What You Can Expect From Us
A Warm Welcome
We strive to greet every patient with kindness, professionalism, and respect. Your comfort matters to us, and we want every visit to begin on a positive note.
Clear Communication
We are committed to providing accurate information regarding appointments, paperwork, insurance, and office policies. If we don’t have an immediate answer, we will work diligently to find one.
Responsiveness
Your time is valuable. We make every effort to return phone calls promptly, respond to messages efficiently, and address concerns in a timely manner.
Personalized Service
Every patient has unique needs, goals and timelines. We take the time to listen and help create a smooth experience tailored to your circumstances.
Partnership in Your Care
While our clinical team focuses on your treatment, recovery and long-term plan of care, the Front Desk Team works behind the scenes to support your journey by coordinating appointments, facilitating communication, and helping remove barriers to care.
We understand that physical therapy is an important part of your health and recovery. Our goal is to provide a seamless and positive experience from your first phone call through your final visit. It’s our job to ensure that physical therapy fits into your life in the way that works best for you.
Thank you for choosing Custom Performance! It is our privilege to serve you, and we look forward to supporting your success.
Warm Regards,
The Front Desk Team
Fiona, Mariah and Cristina